Tickets | Mythblock.me | Documentation

Support tickets are the in-game way to reach staff about your account, a purchase, or a problem you cannot sort out in chat.

In short

Use /ticket create to open a support ticket in-game. Staff reply on the same thread. You can have up to 3 open tickets.

How it works

Everything runs through one command: /ticket. Staff reply on the same thread, so the whole exchange stays in one place across sessions. Pick a category and write a short, specific subject. Your ticket is assigned an ID and stored until resolved. Categories:

Category	Use for
General	Questions, account issues, or anything that does not fit the other categories
Bug	Something broken or not working as expected
Grief	Another player damaged or stole from your island
Economy	Missing Coins, failed transactions, store delivery problems
Other	Anything else

You can have up to 3 open tickets at a time.

Commands

Command	Effect
/ticket create <category> <subject>	Open a new support ticket
/ticket list	List your open tickets with their IDs and status
/ticket view <id>	View a ticket's full conversation (your messages + staff replies)
/ticket reply <id> <message>	Add a message to an open ticket
/ticket close <id>	Close a resolved ticket

Ticket lifecycle

Every ticket moves through three statuses:

Open -- you just created it. Staff can see it in their queue.
In Progress -- a staff member picked it up and is working on it.
Closed -- resolved. Either you or staff closed it.

Staff reply directly on the ticket thread. There is no automatic in-game notification when staff reply, so check your tickets periodically with /ticket list and /ticket view.

Tips for faster resolution

Be specific in the subject. "Island griefed" is better than "help".
Include details in a follow-up reply. Coordinates, timestamps, player names, and screenshots help staff act faster.
Use the right category. A purchase issue filed under "Bug" may take longer to reach the right person.
Close tickets when done. You have a limit of 3 open tickets. Closing resolved ones keeps your slots free for new issues.

Other support channels

You can also reach the crew via Discord or the website support page. See Contact and support for all options.

Contact & support