A ticket is a private conversation with the Mythblock team. You can open one on Discord or in game, and it is the route for questions, purchase problems, player reports and appeals.
What a closed Discord ticket keeps
When a Discord ticket is closed, the last 100 messages are saved to a staff-only log with each author's name and the message text.
How it works
Tickets on Discord
Open the support panel on discord.mythblock.me and pick a category. The bot creates a private thread in the support channel that only you and the team can see. You can have 1 open ticket at a time.
Category
Use it for
Report a player
Rule breaks by another player
Purchase help
Problems with a store purchase
Something else
Questions, appeals and everything else
Bug reports are not tickets. Send them with /feedback bug on Discord.The team can set a priority (low, normal or high), add or remove people, and rename the thread. You or the team can close the ticket, and closing asks for a confirmation click.
What is stored
When a Discord ticket is closed, the bot saves the last 100 messages of the thread as a text file in a log channel that only the team can read. The file contains each author's name and the full message text, not only IDs. Do not post passwords or payment data in a ticket.The bot also keeps a ticket record of its own and deletes it 90 days after the ticket is closed.
Tickets in game
/ticket create <category> <subject> [message] opens an in-game ticket. You can have up to 3 open at once, and the subject holds up to 128 characters. Longer subjects are cut.
Category
Use it for
GENERAL
General questions
BUG
Bugs in game
GRIEF
Griefing on your island
ECONOMY
Coins, Crystals and purchases
OTHER
Everything else
An in-game ticket moves through the statuses OPEN, IN_PROGRESS and CLOSED. When you create, reply to or close one, the team gets a notice on Discord. No Discord thread is created for it.
